Refund and Returns Policy

Refunds

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund.

To be eligible for a return, your item must be unused and unopened. Once the file has been downloaded it is no longer eligible for a refund.

If you have not downloaded the file and would like a refund, please email us at thefirstgraderoundup@gmail.com. Please include the order number and what you would like refunded in the email.

Refunds can take up to 10 business days to process and complete.

Exchanges

If you purchase a resource and decide you would like the larger bundle that the resource is included in, you can exchange them. Simply purchase the bundle that includes the resource you have already bought. Then, email us at thefirstgraderoundup@gmail.com with the order numbers from the individual resource and the bundled resource. Once we can verify you have purchased both products, the duplicate purchase of the individual resource will be refunded to your account within 10 business days.

Exchanges for larger bundles must be made within a year of purchasing the smaller individual resource.

Questions?

Contact us at thefirstgraderoundup@gmail.com if you have any other questions about refunds and exchanges.